Not receiving the automated email after Forgot Username or Forgot Password?

(June 14, 2021) We are still receiving multiple reports from members who are not receiving the automated email to activate their account or reset password. We're still actively troubleshooting this issue. Please email Lan at to add your email address and/or request for a temporary password.

We apologize for the inconvenience.

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First time logging in?

Use the Forgot username? link to claim your account.

If you didn't receive an email after using the Forgot username? link, this likely means we don't have your email address on file yet. Contact our office by emailing or calling (780) 448-8900 and we'll help you with setting up your login credentials.

Note: A non-work (personal) email address is required. Work email addresses, which are owned by your employer, cannot be used to create an account.